Shipping Policy

This Shipping Policy applies to all purchases made through Casa Andy (Andy & Sanny Comércio Geral, Limitada) on our website www.casaandy.store. By placing an order, you agree to the terms outlined below.

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1. Processing Time

• All orders are processed within 24 hours (business days: Monday to Saturday).

• Orders placed on Sundays or public holidays will be processed the next business day.

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2. Shipping Methods & Delivery Times

We currently offer express delivery in Luanda, Angola:

• Luanda (within city): 24h – 48h delivery.

• Other provinces in Angola: 3–7 business days (depending on courier availability).

• International shipping: Not available at this time.

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3. Shipping Fees

• Luanda deliveries: A flat delivery fee will be calculated at checkout or confirmed by our team via WhatsApp.

• Other provinces: Delivery fees depend on courier rates and will be confirmed before dispatch.

• Free delivery may be offered during promotions.

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4. Order Tracking

• Once your order is dispatched, you will receive confirmation by email or WhatsApp with delivery details.

• For Luanda orders, our delivery team will contact you directly to coordinate the drop-off.

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5. Delays & Exceptions

• Delivery times may be affected by external factors (traffic, weather conditions, or courier delays).

• In rare cases of out-of-stock items, we will contact you within 24h to offer an alternative or a refund.

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6. Incorrect Address / Failed Delivery

• Customers are responsible for providing accurate shipping details.

• If an order is returned due to an incorrect address or failed delivery attempt, additional delivery fees may apply.

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7. Contact Information

If you have questions regarding your shipment, please contact us:

Andy & Sanny Comércio Geral, Limitada
📧 Email: Info@casaandy.store
📍 Address: Rua Joaquim Kapango nº 82, Bairro Alvalade, Município de Luanda, República de Angola
📞 Phone: +244 940 404 040